Welcome to Aquaticalv.com
Aquatica Technology Holdings LTD, a company incorporated in Alberta, Canada with company number 2010498174 and registered address #561, 7620 Elbow Dr SW, Calgary, AB, T2V 1k2, Canada and/or its affiliates ("Aquatica") provide website features and other products and services to you when you visit or shop at Aquaticabath.eu (the "website"). Aquatica provides the services and sells our products to you subject to the conditions set out on this page.
Privacy & Security
As described in detail below, any information that we gather on this website is strictly for our internal use and it will not be shared with any other entity, public or private, unless directly required by the applicable law. We will not sell or share any lists or other data that we may retain, and we do not purchase such information from any other sources.
Generic Statistical Data
All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes. Please read our Cookie Notice to find out what cookies we collect and how we process them.
Personal Information Collected
Pricing, Tax, and Availability
All prices are inclusive of legally applicable VAT.
We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
There are no customs duties for goods delivered within the borders of the European Union.
Shipping Charges; Risk of Loss; Taxes
Shipping dates provided by Aquatica are estimates only. Loss or damage to Products that occurs during shipping by a carrier selected by Aquatica is our responsibility. However, loss or damage that occurs during shipping by a carrier not being offered by Aquatica and selected by you is your responsibility. Our prices are all-inclusive, and we assume all taxes and freight costs.
Unless you are a consumer, all returns require a written confirmation from our Customer Service Department. Please e-mail us at email@example.com to obtain confirmation. Before taking any further action, you must receive a written confirmation from us. If you are a consumer, you have a 14-day period to cancel and return purchases made online for any reason. The 14-day period starts from the day when you receive your order. Please note that goods that are personalized cannot be returned.
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected, and verified, a full refund will be provided based on the product purchase price and delivery expenses if type of delivery is offered by us. Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Purchases made online will be refunded up to 14 days after the cancellation date. We have prepared a withdrawal form to help you return the purchased goods. To return the purchase, please fill it in and send to e-mail: firstname.lastname@example.org or via mail to the address: #561, 7620 Elbow Dr SW, Calgary, AB, T2V 1k2, Canada. Shipping charges for the shipping services offered by Aquatica and returns due to no fault of the customer, including when using the consumer’s rights of cancellation within 14 days, shall be covered Aquatica.
Damaged & Defective Goods Policy
It is your responsibility to inspect the goods for shipping damage immediately upon accepting the delivery. Customers who sign for the delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Aquatica of refusal so we can anticipate the return and send out a new item. We will repair or replace the damaged or defective goods for no additional charge. Please call +44 800 046 5844, +371 299 09411 or +371 676 60552 to initiate your claim. Please note if you return to Aquatica partially damaged goods and do not notify us about the damage that occurred during the shipping, we presume that you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Limitation of Liability
Except as expressly provided herein or in any applicable consumer laws, Aquatica will not be liable for any indirect or incidental damages, even if advised of the possibility of such damages, or for any claim by any third party.
Built-To-Order, Customized & Strictly Non-Returnable Products
Certain Aquatica bathtubs and other fixtures and fittings, as displayed on our WEB sites are built-to-order or customized as per customers’ requirements. All built-to-order and customized items are strictly non-returnable, non-cancellable, and non-refundable except for manufacturer defects or damages, without prejudice to any applicable consumer law. Customers have 72 hours from the placement of a custom order to cancel. Lead-time for all custom orders is approximately 2-8 weeks. This lead-time can change anytime due to unforeseen delays such as manufacturing issues, shipping delays, etc. We will notify you if such a delay occurs. Examples of custom orders are stone bathtubs or spas in any other color than white or added customizations like music system, Nordic Insulation, or metalized coatings. Please confirm before placing your order.
Custom Order Terms & Conditions in Nutshell
- You need to pay the whole price for the purchase and shipping in advance.
- All custom order lead-times are approximately 2 to 8 weeks, excluding holidays.
- The lead-time begins from the date the payment has been received.
- Custom orders cannot be canceled, returned, or refunded after 72 hours of receiving the payment
- By making the deposit, you agree to the terms and conditions of this custom order sale.
- White glove or other customized delivery arrangements might add additional 1-2 weeks to the delivery date.
Conditions Of Sale
These Conditions of Sale govern the sale of products by Aquatica to you.
Please read these conditions carefully before placing an order with Aquatica. By placing an order with Aquatica, you signify your agreement to be bound by these conditions.
The validity and interpretation of this Agreement and the legal relations of the Parties shall be governed by the laws of the Republic of Latvia. In any action brought under or arising out of this Agreement the disputes fall within the jurisdiction of the courts of the Republic of Latvia. The parties further agree no other court may entertain any suit, action or proceeding relating to or arising out of this Agreement. This section is intended to constitute a separate and binding agreement without further or separate consideration notwithstanding any actual or purported invalidity of this Agreement or any provision hereof.
Amendments To The Conditions Of Sale
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies, and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.